Why is my T-Mobile service not working?
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T-Mobile US is a major wireless network operator in the United States. Its headquarters are located in the Seattle metropolitan area. T-Mobile US provides wireless and data services in the United States, Puerto Rico and the U.S. Virgin Islands under the T-Mobile and MetroPCS brands.
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What isn't working?
Please let us know what issue you are experiencing with T-Mobile:
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In the last three months, how would you rate T-Mobile?
2.52 out of 5 51,736 ratings
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Problems in the last 24 hours
The graph below depicts the number of T-Mobile reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at T-Mobile. Are you experiencing issues or an outage? Leave a message in the comments section!
Will T-Mobile compensate me for the outage?
The recent T-Mobile outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with T-Mobile if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, T-Mobile has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by T-Mobile users through our website.
Internet (42%)
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Phone (36%)
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Wi-fi (9%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Live Outage Map
The most recent T-Mobile outage reports came from the following cities:Charlotte, Detroit, Birmingham, New York City, Orlando, Grenada, Dallas, Darien, Minneapolis, Owatonna, Eastpointe, Phoenix, Wausau, Ypsilanti and Richmond.
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| City | Problem Type | Report Time |
|---|---|---|
 Charlotte | Wi-fi | |
| Detroit | Internet | |
| Birmingham | Total Blackout | |
| Birmingham | Total Blackout | |
| New York City | Internet | |
| Orlando | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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T-Mobile Issues Reports
Latest outage, problems and issue reports in social media:
- Fayola Perry (@SWEETtriniSOUL) reported
@Xfinity and @TMobile gotta figure why they hate Hayward so much. My signal and WiFi just can’t cut it tonight.
- Andres R (@930bambietta) reported
Thinking on switching to @Verizon since @TMobile can't let me get signal in my own damn house, especially after building the 5G towers
- A J A X (@AjaxLosoya) reported fromHelotes, Texas
Ever since T-Mobile bought out Sprint the service been straight ****
- Arthur Lee🤞🏾🤷🏾♂️ (@papa_frost614) reported
This @verzuzonline gives me sidekick with T-Mobile service vibes
- E.G. (@Erik_G695) reported
T-Mobile has their own live tv streaming service 🤔...
- Jahmira H (@jah2cute4u) reported
@TMobile super sad I never got my t-mobile scarf at my local store because they ran out.
- 💞 (@Rawrritslexi) reported
@TMobileHelp Please help me.
- Justin French (@FrenchGold) reported
@TMobile i owe you $28 dollars but i can’t log in :( help me
- Vincent (@someguyvince) reported
T-mobile sucks *** why did sprint sell out?
- Michael Jackson (@Michael49536077) reported
Cant wait to change provider. @TMobile sucks. #TMobileSucks
- King Pin (@Look_itsMonte) reported
I’ve never been so unhappy at a job I wish I never worked at @TMobile my experience is a 2/10 it started so well but people can’t hide them flawed employees forever
- am❤️teach (@All186Am) reported
@OllmannJill @MistyMagenta11 @TMobile My cats always steal mine.I’m been a Customer for over 10 years
- AdvisorTouch (@AdvisorTouch) reported
Hey, @TMobile your online portal sucks as well as your support. Just saying. Like I mean really bad.
- Christian Orpinell (@deadwithoutgod) reported
@TMobileHelp Anyone able to confirm that I no longer have T-Mobile service? I switched to @Visible.I just want to make sure I won't get charged again / my remaining bill cycle will be refunded?Thanks!
- Dricaa Dee 🧸🥰 (@dricaadee) reported
T-mobile can kiss my ***, know damn well i just paid my phone bill wit unlimited data 🙄
- Mod (@modsq2007) reported
@TMobileHelp you have really dropped the ball & your customer service is lacking! your warehouse sent me the wrong phone and put a block on my phone a month later.I haven’t been able to use my phone in 11 days!6 hours,6 calls & 8 reps and the issue is still not resolved!Im 😡!
- Eddie (@Eddie70919167) reported
@LinoYeen @TMobile Must be nice... bastards sent me emails offering the service and then when I click on the link they dummy say I don’t qualify. 😑
- Obadiah J (@ObadiahJ85) reported
My first trip on @Verizon network made me wish I'd never left. Back for less than a year and I miss @TMobile... Why is it so difficult to upgrade a line after a store cancelled our order. @att maybe its time to give you a shot?... Lol
- Kathleen Smalling (@ksmalltn) reported
@TMobile Why is it when I drive one half mile up the road from my house I have no signal? I am getting a lot of dropped calls. Where is this 5G you are always talking about? @Verizon is looking better and better every day
- 💞 (@Rawrritslexi) reported
@TMobileHelp my mom’s phone is locked and can’t access her data. I’m trying to use Device Unlock on her phone, but it won’t connect to the server. Could you please help?
- Jennifer Lugo (@jenniferlugo78) reported
@TMobileHelp Hi,I purchased a T-Mobile phone from Samsung directly and I've been having the hardest time getting it unlocked through T-Mobile support. I've been waiting over a week and had two escalations so far. I read in a T-Mobile community chat that is best to come here.
- Ty (@iH8Cl0udz) reported
@TMobileHelp I activated service today and I'm getting no service in Morgantown, WV. I also can't roam on US Cellular
- GioBrauer (@GioBrauer) reported
Hi @TMobile , do you think it's wise to continuously support a network that erases bipoc from media and treats the children in cages as a "morally gray" subject, as if the cops putting them there have "their side"? Oh! The show is also about white cops. #WalkAwayTexasRanger
- D A I S J A. (@DaisyTheDon_) reported
Verizon service is ***. I regret leaving T-Mobile 😭
- Heidi Piette (@Corinaa2018) reported
@TMobile By not flipping out on your customer service person reading from a script trying to keep me from flipping out but it's too late. Peacekeeping?
- Marcelo 🇵🇹 (@portuguesepapi_) reported
T mobile is the only carrier I've had thats dropped calls and I've received late text messages or multiple text messages due to having low bars or no service @TMobileHelp
- Abhas K. Jha | Wear A Mask (@AbhasKJha) reported
@TMobileHelp customer service is appalling. On hold for nearly an hour for an account closed 3 months ago to pay a bill that no way to pay online. Pathetic.
- . (@xenasanti) reported
@TMobile count ur ******* days my service has gotten worst since y’all switch the chip to ur towers💀😭
- discojazz (@discojazz1975) reported
@TMobileHelp @TMobile I would be very interested in your television subscription if you did not provide a platform for insurrectionist. If you remove Newsmax from your lineup, you got a customer right here
- ygoren (@ygoren67) reported
@TMobile @TMobileHelp why the hell is your website keep giving errors for months and now it is down. You guys suck!
