Hisense 43A45H, 32A4H, 40A45H, 40A4H, 43A4H - Smart TV Manual (2024)

What's in the box

Your Hisense TV comes with the following items:

• TV
• Quick Setup Guide (this document)
• 1 set of AAA(1.5Vcc) batteries
• 2 base stands
• remote control
• Important Safety Information and Warranty Card
• 4 screws

To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box.

• Please check foam for accessories before discarding.
  

You will also need the following items (which are not included) to set up your TV:

• Wireless router (not included) for Internet connectivity
• Phillips screwdriver (not included) to secure the TV stand
• Not all connection cables are included. Some cables are sold separately to connect external devices to the TV.
• Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall

Getting started

1. Attach stand or mount
   Before you start using your TV, attach your TV stand or mount it on the wall.

• Disconnect the AC power cord before installing a stand or a wall mount bracket.
• The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
• After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.

Attach the TV stand
To attach the TV base stands to your TV:

1. Carefully place your TV face down on a clean, soft and flat surface.
2. Insert the TV base stands into the bottom slots on your TV.
3. 
   Use the screws provided to secure each base stand tightly.
   32"(81.2 cm)
   
   40"/43"(101.6 cm/109.2 cm)
   

Attach the wall mount bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the following things:

1. Place the TV face down on a clean, safe and cushioned surface.
2. Remove the TV stand if you have already attached it.
3. Place spacers (not included) in the corresponding bracket holes.

• Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
• When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
• To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 - 11.5 mm in length when measured from the attaching surface of the rear cover.
  

  Wall mount hole pattern(mm)	100 × 200 (32"/40")(81.2 cm/101.6 cm) 200 × 200 (43")(109.2 cm)
  Wall mount screw size	M6

• We do not recommend hanging the TV on a slanted wall, and when wall mounting make sure your television remains Vertical parallel to the wall and does not lean forward.
  

NOTE:

• If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
• The diameter and length of the screws differ depending on the wall mount bracket model.

2. Connect devices to your TV
   Check to ensure that you have connected right cables for right ports securely. Loose connections can affect the quality of the picture image and color.

3. Get your remote ready
   The following table shows the buttons on your remote control and describes what they are for.

   BUTTON	DESCRIPTION
   	Power on/off
   (Red/Green/Yellow/Blue)	Special function buttons
   INPUT	Change TV input source
   Number	Enter Channels/input numbers
   	Select a digital sub-channel
   	Google Assistant of TV
   CC	Change CC source
   INFO	Display the present program information
   	The button for the Menu
   ˄ / ˅ / ˂ / ˃	D-pad (up/down/left/right navigation buttons)
   OK	Confirmation button
   	Return to the previous place in the menu or app
   	Display the Home screen
   VOL	Volume (up/down)
   CH	Channel (up/down)
   	Mute and restore sound
   MTS	Choose the audio language in DTV mode and set MTS for Mono, Stereo or SAP in ATV mode
   	Media content control function buttons
   APPS	Quick access to all applications
   App	Quick access buttons to apps

   NOTE: Buttons listed here are for reference only. Actual remote control models may vary.

Insert the batteries

1. Take off the back cover to open the battery compartment of the remote control.
2. Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
3. Restore the battery compartment cover.

Important Information about the remote and batteries

• Discard batteries in a designated disposal area. Do not throw them into a fire.
• Remove old batteries immediately to prevent them from leaking into the battery compartment.
• If you do not intend to use the remote control for a long time, then remove the batteries.
• Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
• Do not continue using the remote if it gets warm or hot.
• Call our Support Center immediately on the support website.

Remote Control Range Information

• The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
• It can work at a 30 degree horizontal or vertical angle.

Program Your Universal Cable or Satellite Remote Control to Operate Your New Television (only for USA)
If you would like to program your other household remote controls to your new television, please refer to the User Manual supplied by your Cable or Satellite provider.
It should include instructions on how to program their remote to your television.
A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable).
DIRECTV......0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
Time Warner Cable......386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
Comcast......0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
Cox Communications......0178, 10178, 1326, 1463
Dish Network......505, 627, 538, 720, 659
If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider's customer service center.
If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2.

Using Your Cable Set-top Box or Satellite Receiver Remote as a 'Universal' Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a 'Universal' Remote, then visit the Support page to view a list of the codes.

Pairing the remote control

1. Pair the remote to the TV after you power it on. Keep the remote control within 10 feet (304.8 cm) from the TV.
2. Press theHome button on the remote control, select icon to enter the Settings menu to select Remotes & Accessories.
3. Press and hold the [ ] button at least 3 seconds to start pairing. Select the remote name, and press the [OK] button to start pairing.
4. If the remote pairs successfully, a confirmation will display on the screen. If it does not pair successfully, an unsuccessful message will display. Repeat the previous steps.

NOTE:

• If an unknown error occurs with the remote, it could have been caused by interference. Try to remove what's causing the interference and pair the remote again.
• If an unknown error occurs with the remote control while the battery power is normal, you can take out the batteries and press any key for 1~2 seconds, and the remote control can work normally.
• The remote cannot be paired to the TV while the TV is in the standby mode.

4. Power on the TV
   Plug your power cord into a power outlet.
   Your TV will display a launch screen showing the Hisense logo.
5. Complete the first-time setup
   The first time you turn on your TV, there is a guided setup to make it easy to connect your TV to the Internet and complete the setup of your TV.
6. Establish a network connection
   
   1. Press theHome button on the remote control, and select the icon to select Settings to enter the Settings menu.
   2. Select Network & Internet.

Establish a wired network connection
Automatically obtain an IP address

1. If you connect to the wired network, the TV will automatically obtain an IP address and connect to the network.
   NOTE: The default option of IP Settings Mode is DHCP.
2. If the connection fails, "Not Connected" will display for the Ethernet status. Retry or enter the IP settings, and select Static to input the information again.

Manually enter the IP address

1. Enter theIP settings to select Static.
2. Enter the IP address, Gateway, Network prefix length, DNS 1 and DNS 2 in the menu.

Establish a wireless network connection

The TV can directly receive network signals via wireless router.

1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, input the password.
4. If the network connection does not appear in the list, select See all to display all the list, or select Add new network to input a Wi-Fi name, select the type of security mode, and enter password.

Close the network connection
Unplug the network cable or turn off your Wi-Fi. The network connection will close.

7. Enjoy your TV!
   Now that you've completed the first-time setup, your Home screen is your starting point for using your TV. Your Hisense TV provides a variety of entertainment options, so you'll always find something new. Use your TV to watch live channels, access video on demand to watch movies, and much more.
   Press the Home button on your remote to get started.

Text-to-Speech (TTS) and Audio Description functionalities on TV
Text-to-Speech (TTS) and Audio Description can help you to navigate the menus on the screen and hear an audio description of relevant programs. Text-to-Speech can convert written text into voice to help visually impaired people listen to the information they are unable to read. In addition, the Audio Description plays an additional audio narration track which is included in certain programs, that will describe the main visual elements that visually impaired users may not be able to see.
Follow the steps below to enable the functions:

1. Press the menu button on your remote.
2. Next, selectSettings to enter the Device Preferences menu.
3. SelectAccessibility > TalkBack or Audio Description to turn the Menu Audio or Audio Description on or off by selecting the appropriate choice that is presented.

NOTE: TalkBack is enabled by selecting the checkbox. Audio Description is enabled by selecting the Toggle button.
https://www.hisense-usa.com/text-to-speech-hisense-android-tvs-9216-3

Troubleshooting

If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers.

Product Specifications

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.

Contact us using the support info:
The model and serial number of the TV is located on the back and/or on one side of the TV. We recommend that you record this if you ever need service.

Country	Customer Care Center	Hisense Support Page	Register your TV
U.S.A	Phone: 1-888-935-8880 Hours of Operation: Monday - Friday: 9 AM to 9 PM EST Saturday - Sunday: 9 AM to 6 PM EST Service Email: Service@hisenseusa.com	http://www.hisense-usa.com/support/	http://www.hisense-usa.com/support/register
CANADA	Phone: 1-855-344- 7367 Hours of Operation: Monday - Friday: 8 AM to 8 PM EST Service Email: canadasupport@ hisense.com	http://www.hisensecanada.com/support/	http://www.hisensecanada.com/support/productReg.asp
MEXICO	Phone: 800-008-8880 Hours of Operation: Monday - Friday: 9:00- 21:00 hrs Saturday: 9:00-15:00 hrs Service Email: servicio@hisense.com.mx	https://hisense.com.mx/support/	https://hisense.com.mx/support/register